Comments on: On Acknowledging Truths

By: Matthew

Matthew — Tue, 05 Mar 2013 13:46:36 +0000

This is the way it should be. You should not be hiding behind a wall and looking over it at them. If you do not interact with your customer, how can you know what they want.

By: John M W Smith

John M W Smith — Mon, 26 Nov 2012 11:11:31 +0000

The word is lightning, not lightening. Lightening is what some people try to do to their skin. And “all right” is two words, not one.

By: Judith Briles

Judith Briles — Mon, 06 Jun 2011 13:51:13 +0000

That kind of truth is actually very apparent in both the real world and the digital world. But, I guess, even if we are living in something obvious, it does not mean it is something realized until someone will remind us constantly of what’s really the truth.

It is very insightful and of course a good realization to a lot of authors and readers as well. But nowadays there are some authors who are reaching directly to their customers especially when it comes to the digital world. I think it is better to continually remind them despite the many past commentaries and posts on this issue. Some might just work that way. 🙂

By: Chris Fagg

Chris Fagg — Fri, 03 Sep 2010 10:27:13 +0000

Lionel Shriver throws a sidelight on publishers’ assumptions about their customers at

http://www.guardian.co.uk/commentisfree/cifamerica/2010/sep/02/publishers-ghettoise-women-writers-and-readers

By: Mark Anthony

Mark Anthony — Sat, 22 May 2010 16:56:49 +0000

In the digital age, there is no longer a wall between the consumer and the producer – the internet has become a gateway for commerce. The sooner publishers see this, the sooner they can foster an organic give and take relationship that will benefit both parties.

By: Mary Tod

Mary Tod — Tue, 18 May 2010 01:13:48 +0000

It seems to me that authors and readers can have significant impact in this brave new world and organizations that find interesting and effective ways to connect them will provide the pathways for change. Readers want to talk about what they love to read, they might even want to have a conversation to shape a future book. Authors love new ideas, feedback and encouragement. Readers enjoy telling others about favourite books. Authors crave an interested audience. Publishers, agents and others in the industry can facilitate and add value throughout the process.

By: Reed Sanders

Reed Sanders — Sat, 08 May 2010 17:49:57 +0000

“From product development, to consumer feedback, to buyer-less sell-in for digital products, to direct to consumer sales, to verticality, to providing readers with what they want, a new wave of customer interaction needs to guide us along our paths to the future.”

Ok, so what specific strategies do folks suggest to make this happen?

By: Colleen Lindsay

Colleen Lindsay — Wed, 05 May 2010 00:11:36 +0000

Love the Brett Man but a lot of us have been saying this for years.

By: Jean Costello

Jean Costello — Mon, 03 May 2010 23:40:25 +0000

This insight is vital (and very difficult) for public libraries as well.

By: Angela James

Angela James — Mon, 03 May 2010 19:00:30 +0000

“Finally! Someone in the industry saying what those of out here have been screaming!”

Actually, you’d be surprised at how often it’s been said in the past year.

Thanks for the highlight, Kassia. I think it’s heartening to know that people are having these come to Jesus moments 😉